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Does Your Product Need AI or Would Clear Rules Do?
You want your product to save people time. Perhaps it needs to sort information, direct work to the right person, or decide what happens next. Does your product need AI for that, or could clear rules do the job? Use rules when reliable information tells your product what to do. Consider AI when the work involves interpreting language or turning varied, unstructured input into something useful. AI adds running costs and can misinterpret a request or produce an incorrect summary….
Calvin Martin
Nov 9, 2026